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TotalEnergies : electricity and gas supplier in France
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TotalEnergies is France’s largest alternative energy supplier, serving over 5 million customers. What sets it apart is its robust customer service infrastructure and very low dispute rates, matching the reliability of historic suppliers while focusing on operational excellence.
TotalEnergies electricity offers in France in April 2026
TotalEnergies currently offers 4 electricity plans in France for residential customers. Their most affordable plan is Fixe 2 ans Électricité, priced at 0.1783 €/kWh (Base tariff for meters under 36 kVA). For an average household consuming 5,700 kWh per year, this plan would result in an annual electricity bill of 1204€.
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Comparison based on household consumption of 5,700 kWh per year and a 6 kVA power rating in Toulouse. This table only shows offers with available prices under standard tariff options. Some offers have specific conditions (dual-only, Linky-only, etc.) which make them harder to compare with standard plans. Learn more about the Selectra Score.
Choosing your energy provider in France
TotalEnergies is not the only energy supplier. In France, the electricity and gas markets are fully open to competition, so you can choose and switch providers as often as you like, completely free of charge. For advice on finding the best option for your needs, call a Selectra English-speaking advisor.
TotalEnergies gas offers in France in April 2026
TotalEnergies also offers 4 gas plans in France for residential customers. Their most competitive plan is Spéciale Gaz, priced at 0.1013 €/kWh. For an average household consuming 13,450 kWh of gas per year, this would mean an estimated annual bill of 1706€.
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Comparison based on household gas consumption of 13,450 kWh per year in Toulouse. This table only shows plans with prices available under standard tariff options. Some offers have specific conditions (dual-only, etc.) that make them harder to compare with standard plans. Learn more about the Selectra Score.
Is TotalEnergies recommended? Read the reviews
TotalEnergies global rating in France:
TotalEnergies has an overall rating of 4.48/5, based on all reviews collected from various forums. This is considered very positive among customers in France, though ratings may differ slightly from one platform to another.
| Platform | Ratings | Number of ratings |
|---|---|---|
| Trustpilot | 4,4/5 | 8964 |
| Avis Vérifiés | 4,5/5 | 219600 |
| iGraal | 4,6/5 | 5053 |
| Poulpeo | 4,0/5 | 191 |
| Selectra | 2,8/5 | 3134 |
| Overall rating | 4,48/5 | 236942 votes |
How to contact TotalEnergies in France ?
There are different ways to contact TotalEnergies. Here are the main options:
- By phone at 09 70 80 69 69
- Using their contact form
- By mail at their postal address: TotalEnergies Service Client TSA 21519 75901 Paris CEDEX 15
- By reaching their headquarters at: 2bis rue Louis Armand - 75015 PARIS
More about TotalEnergies:
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Contact form
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Headquarters
How to sign up for a contract with TotalEnergies ?
To sign up for an electricity or gas contract with TotalEnergies in France, you can either call their customer service number or visit their website. The process is simple, quick, and completely free of charge.
You’ll just need to provide some basic information, such as your name, address, and the type of energy you need. Once you’ve given these details, TotalEnergies will take care of closing your previous contract with your current supplier, so you don’t have to do anything extra. This makes changing suppliers or opening a new contract easy and straightforward for everyone.
Who is TotalEnergies ?
TotalEnergies is a French energy company founded in 1924. It is one of the largest alternative suppliers in France, serving more than 5 million residential and professional customers. The group expanded its presence in the retail energy market by acquiring Lampiris in 2016 (later renamed Total Spring), then Direct Energie in 2018, merging these entities under the Total Direct Energie brand before rebranding as TotalEnergies in 2021.
TotalEnergies operates across the entire energy value chain, including electricity and gas supply, production, distribution, and trading. Historically active in oil and gas, the company is now also investing in renewable energy, with 2 GW of operated renewable capacity. Headquartered in Courbevoie, it employs over 100,000 people worldwide and is listed on Euronext Paris, the NYSE, and the London Stock Exchange.
One key feature is TotalEnergies’ strong operational infrastructure, inherited from Direct Energie, including efficient IT systems to facilitate contract management and customer service. The company applies advanced digital solutions for contract subscriptions and customer account management, enhancing the customer experience.
In France, TotalEnergies is recognized as the leading alternative energy supplier by customer base. The company has been awarded several industry prizes related to customer service excellence and information transparency practices, and it is committed to respecting the best practice standards set by the French energy regulator (CRE).
Choosing your energy provider in France
TotalEnergies is not the only energy supplier. In France, the electricity and gas markets are fully open to competition, so you can choose and switch providers as often as you like, completely free of charge. For advice on finding the best option for your needs, call a Selectra English-speaking advisor.
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