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TotalEnergies : electricity and gas supplier in France
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TotalEnergies is France’s largest alternative energy supplier, serving around 5 million customers. It stands out for its advanced digital systems and an award-winning customer service that rivals the historic market leaders.
TotalEnergies electricity offers in France in December 2025
TotalEnergies currently offers 4 electricity plans in France for residential customers. Their most affordable plan is Heures Eco Electricité, priced at 0.1793 €/kWh (Base tariff for meters under 36 kVA). For an average household consuming 5,700 kWh per year, this plan would result in an annual electricity bill of 1208€.
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Comparison based on household consumption of 5,700 kWh per year and a 6 kVA power rating in Toulouse. This table only shows offers with available prices under standard tariff options. Some offers have specific conditions (dual-only, Linky-only, etc.) which make them harder to compare with standard plans. Learn more about the Selectra Score.
Choosing your energy provider in France
TotalEnergies is not the only energy supplier. In France, the electricity and gas markets are fully open to competition, so you can choose and switch providers as often as you like, completely free of charge. For advice on finding the best option for your needs, call a Selectra English-speaking advisor.
TotalEnergies gas offers in France in December 2025
TotalEnergies also offers 4 gas plans in France for residential customers. Their most competitive plan is Spéciale Gaz, priced at 0.1005 €/kWh. For an average household consuming 13,450 kWh of gas per year, this would mean an estimated annual bill of 1683€.
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Comparison based on household gas consumption of 13,450 kWh per year in Toulouse. This table only shows plans with prices available under standard tariff options. Some offers have specific conditions (dual-only, etc.) that make them harder to compare with standard plans. Learn more about the Selectra Score.
Is TotalEnergies recommended? Read the reviews
TotalEnergies global rating in France:
TotalEnergies has an overall rating of 4.34/5, based on all reviews collected from various forums. This is considered very positive among customers in France, though ratings may differ slightly from one platform to another.
| Platform | Ratings | Number of ratings |
|---|---|---|
| Trustpilot | 3,4/5 | 7690 |
| Avis Vérifiés | 4,4/5 | 208867 |
| iGraal | 4,5/5 | 4179 |
| Poulpeo | 4,0/5 | 190 |
| Selectra | 2,8/5 | 3114 |
| Overall rating | 4,34/5 | 224041 votes |
How to contact TotalEnergies in France ?
There are different ways to contact TotalEnergies. Here are the main options:
- By phone at 09 70 80 69 69
- Using their contact form
- By mail at their postal address: TotalEnergies Service Client TSA 21519 75901 Paris CEDEX 15
- By reaching their headquarters at: 2bis rue Louis Armand - 75015 PARIS
More about TotalEnergies:
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How to sign up for a contract with TotalEnergies ?
Signing up for an electricity or gas contract with TotalEnergies in France is simple and completely free. You can start the process by calling their customer service number or visiting their website to fill out a form online.
You’ll need to provide some basic information, such as your name, address, and the type of energy you need. Once you’ve signed up, TotalEnergies will handle closing your contract with your previous supplier, so you won’t need to contact them yourself.
Who is TotalEnergies ?
TotalEnergies is a French energy company originating from the Total group, founded in 1924. It operates internationally, with its headquarters in Paris and more than 100,000 employees worldwide. In France, it supplies electricity and gas to over 5 million customers, positioning itself as the country's leading alternative energy supplier.
The company entered the French retail energy market by acquiring Lampiris in 2016, rebranding it as Total Spring in 2017. This was followed by the purchase of Direct Energie in 2018, leading to the creation of Total Direct Energie, before unifying its energy activities under the TotalEnergies brand in 2021.
TotalEnergies' activities include electricity and gas supply, as well as investments in renewable energy production, with 2 GW of installed capacity. The group is publicly listed on Euronext Paris, NYSE, and LSE, and reported a revenue of €187.97 billion in 2024.
TotalEnergies' energy business benefits from advanced information systems that facilitate contract management and subscription, as well as operational infrastructure inherited from previous acquisitions. The company is also expanding its share in renewables in response to the energy transition.
Choosing your energy provider in France
TotalEnergies is not the only energy supplier. In France, the electricity and gas markets are fully open to competition, so you can choose and switch providers as often as you like, completely free of charge. For advice on finding the best option for your needs, call a Selectra English-speaking advisor.
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