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TotalEnergies : electricity and gas supplier in France
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TotalEnergies is France’s largest alternative energy supplier, serving around 5 million customers. It stands out for its advanced digital systems and consistently award-winning customer service, on par with traditional providers.
TotalEnergies electricity offers in France in December 2025
TotalEnergies currently offers 4 electricity plans in France for residential customers. Their most affordable plan is Heures Eco Electricité, priced at 0.1793 €/kWh (Base tariff for meters under 36 kVA). For an average household consuming 5,700 kWh per year, this plan would result in an annual electricity bill of 1208€.
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Comparison based on household consumption of 5,700 kWh per year and a 6 kVA power rating in Toulouse. This table only shows offers with available prices under standard tariff options. Some offers have specific conditions (dual-only, Linky-only, etc.) which make them harder to compare with standard plans. Learn more about the Selectra Score.
Choosing your energy provider in France
TotalEnergies is not the only energy supplier. In France, the electricity and gas markets are fully open to competition, so you can choose and switch providers as often as you like, completely free of charge. For advice on finding the best option for your needs, call a Selectra English-speaking advisor.
TotalEnergies gas offers in France in December 2025
TotalEnergies also offers 4 gas plans in France for residential customers. Their most competitive plan is Spéciale Gaz, priced at 0.1005 €/kWh. For an average household consuming 13,450 kWh of gas per year, this would mean an estimated annual bill of 1683€.
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Comparison based on household gas consumption of 13,450 kWh per year in Toulouse. This table only shows plans with prices available under standard tariff options. Some offers have specific conditions (dual-only, etc.) that make them harder to compare with standard plans. Learn more about the Selectra Score.
Is TotalEnergies recommended? Read the reviews
TotalEnergies global rating in France:
TotalEnergies has an overall rating of 4.35/5, based on all reviews collected from various forums. This is considered very positive among customers in France, though ratings may differ slightly from one platform to another.
| Platform | Ratings | Number of ratings |
|---|---|---|
| Trustpilot | 3,4/5 | 7704 |
| Avis Vérifiés | 4,4/5 | 208867 |
| iGraal | 4,5/5 | 4179 |
| Poulpeo | 4,0/5 | 190 |
| Selectra | 2,8/5 | 3116 |
| Overall rating | 4,35/5 | 224943 votes |
How to contact TotalEnergies in France ?
There are different ways to contact TotalEnergies. Here are the main options:
- By phone at 09 70 80 69 69
- Using their contact form
- By mail at their postal address: TotalEnergies Service Client TSA 21519 75901 Paris CEDEX 15
- By reaching their headquarters at: 2bis rue Louis Armand - 75015 PARIS
More about TotalEnergies:
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How to sign up for a contract with TotalEnergies ?
Signing up for an electricity or gas contract with TotalEnergies in France is easy and free. You can start the process by either calling their customer service or visiting the TotalEnergies website.
You’ll need to provide some basic information, such as your name, address, and details about your home. After you sign up, TotalEnergies will take care of closing your previous contract with your old supplier, so you don’t have to manage the switch yourself.
Who is TotalEnergies ?
TotalEnergies is a French energy company founded in 1924 and headquartered in Paris. With over 100,000 employees worldwide, it ranks among the largest global energy groups. The company currently supplies electricity and gas to around 5 million customers in France, making it the leading alternative energy supplier in the country.
Originally a traditional oil and gas firm, TotalEnergies expanded into the French energy retail sector by acquiring Lampiris in 2016 and Direct Energie in 2018, later merging these entities under the TotalEnergies brand in 2021. The group is listed on Euronext Paris, the NYSE, and the LSE.
TotalEnergies is active in multiple areas along the energy value chain, including oil, natural gas, electricity production, and the development of renewable energies. The company operates 2 GW of renewable energy capacity and continues to invest in the energy transition.
One of its key distinguishing features is a robust information system that supports efficient contract management and customer service. The company has received awards for its operational and service excellence, such as "Service Client de l'Année" for multiple consecutive years.
Choosing your energy provider in France
TotalEnergies is not the only energy supplier. In France, the electricity and gas markets are fully open to competition, so you can choose and switch providers as often as you like, completely free of charge. For advice on finding the best option for your needs, call a Selectra English-speaking advisor.
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