TotalEnergies at a glance
TotalEnergies entered the French retail electricity market through its subsidiary Direct Energie, which it acquired in 2018. The company rebranded to TotalEnergies in 2022 as part of the group's strategic pivot toward multi-energy. Backed by one of the world's largest integrated energy companies (TotalEnergies SE), it has grown rapidly to become the third-largest supplier in France.
Electricity offers
TotalEnergies offers several electricity plans for residential customers. Unlike EDF, it cannot sell the regulated tariff — all its offers are market-rate, meaning they compete on price against the government-set benchmark. Plans range from fixed-price green energy to web-only discounts.
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Ranked by price · , Toulouse · Savings vs .
The Heures Eco offer is particularly interesting for households with flexible consumption — it provides significant savings during off-peak hours (typically 10pm to 6am). For those who prefer price certainty, Verte Fixe locks in rates for a full year while sourcing 100% renewable energy through guarantee-of-origin certificates.
TotalEnergies contact & company details
| Information | Details |
|---|---|
| Year founded | 1924 |
| Country of origin | France |
| Number of customers | 5000000 |
| Number of employees | Over 100,000 employees (worldwide) |
Hours: Lundi au samedi, 09:00–19:00
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Pros and cons
TotalEnergies offers clear price advantages over EDF's regulated tariff, but the lack of English support and slightly above-average complaint rate are worth factoring into your decision.
- Often cheaper than EDF's regulated tariff
- Wide range of offers (green, fixed, online)
- Backed by a major global energy group
- Heures Eco plan ideal for off-peak usage
- No English customer support whatsoever
- Ombudsman complaint rate above national average
- Indexed offers follow market price fluctuations
How to subscribe to TotalEnergies
Since TotalEnergies does not offer English support, the easiest route for non-French speakers is through Selectra. The process takes about 10 minutes:
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Frequently asked questions
Often yes. TotalEnergies' market offers are typically 5-10% below EDF's regulated tariff, depending on the plan and consumption profile. Their Online offer in particular targets budget-conscious customers willing to manage their account digitally.
No. TotalEnergies customer service is French only. For English-speaking help subscribing or switching, call Selectra at 09 74 59 46 79 — free, no commitment.
Yes, at any time. There is no fee and no power cut. Your new supplier cancels the old contract automatically. The switch takes effect on the same day.
They are the same company. Total Direct Energie was rebranded to TotalEnergies in 2022 following the group-wide name change. All contracts and offers carried over unchanged.