EDF contact number in France: phone & customer service
You can contact EDF’s customer service by calling 3404 (free from a landline), available Monday to Saturday, from 8am to 8pm. If you're calling from abroad, dial +33 4 04. For assistance in English, EDF offers a dedicated helpline at +33 9 69 36 63 83. You can also reach EDF by email or post for any queries or support.
How to contact EDF when moving to France?
If you're relocating to France and need to set up electricity with EDF, you can call their customer service directly at 3404 (from within France, Monday to Saturday, 8am to 8pm). If you're calling from abroad, dial +33 4 04.
EDF also offers an English-speaking helpline at +33 9 69 36 63 83 to assist international customers with setting up their contract. During your call, EDF will ask you to provide some information about your new home and will set up a new contract. It is advised to start the process about 1 to 2 weeks before the moving date.
Keep in mind that, in order to open the electricity meter in your new home, there is a fee to pay, which will be taken from the first electricity bill and then transferred to ENEDIS. The prices are set by ENEDIS and are the same regardless of your chosen French energy supplier.
They will only vary depending on the delay of intervention (the quicker the intervention, the higher the price) and whether the house is new or not (the fee will be higher if the house has just been built). You need to pay this fee and subscribe to a new contract whether a technician intervenes, and even if the power is not cut.
TIPS: Before subscribing to an electricity contract with EDF, you can speak to a Selectra advisor for free guidance in English. Just call 01 86 26 53 46 (non-surcharged) or request a Free callback . Our energy experts will help you compare available offers and may recommend a cheaper or better-suited contract for your new home, whether for electricity, gas, or both.
Ad - Selectra is not EDF's partner.
How to get help with an EDF contract?
If you need help understanding or terminating your contract, you should call EDF customer service at 3404. For other situations, EDF provides several dedicated helplines and contact options.
Terminating an EDF contract
There are two main reasons you might need to cancel your EDF contract, and the process or the number to call depends on your situation:
- You’re switching to another supplier (without moving house): there’s no need to contact EDF directly. Simply sign up with your new energy provider, and they’ll handle the cancellation for you. If you’re unsure which contract to choose, you can call Selectra at 01 86 26 53 46 for free advice and comparison.
- You’re moving house: in this case, you must inform EDF yourself. Call 3404 (Monday to Saturday, 8am–8pm) or log into your EDF online account to notify them of your move and request the cancellation of your current contract.
Documents needed to terminate a contract
During this termination procedure, you may want to ensure you have the following documents at hand before you ring:
- your latest EDF bill
- your meter’s PDL, to help identify your meter (visible on any EDF bill)
- your current meter reading
- your full home address
- your bank account details (RIB) if you want to opt for direct debit for your next contract.
Registering a meter reading or paying a bill
To register a meter reading or pay a bill over the phone, the number to call is +338 00 12 33 33. This is an automated helpline and is free to call. Note that the automated instructions are given in French. If you prefer, you can also complete these processes directly on your smartphone, via the EDF&Moi app.
Contacting EDF for general questions about bills or offers
For general queries about bills (understanding your energy consumption, payment methods, dispute over the amount charged…) or to find out more about the EDF offers, the number to call is 3404 from within France, or +3334 04 if you're calling from abroad.
Getting support from EDF France in English
It is important to note that the numbers above will direct you to a French-speaking advisor or to French automated instructions. If you prefer to reach the EDF English-speaking customer service, you need to dial +339 69 36 63 83. Alternatively, you can send an email at [email protected].
How to contact EDF as a professional?
Professionals can contact EDF pro on a dedicated line by calling 3022. The line is open Monday to Friday, from 8am to 5:30pm.
The best time to ring the EDF Helpline
To avoid being put on hold for long periods of time when ringing EDF, we recommend not to call the EDF Customer Service on Mondays, particularly between 8:00am and 12:30pm, and between 2:00pm and 6:00pm.
As shown in the chart below, calling on another day (Tuesday to Saturday), between 12:30pm and 2:00pm or between 6:00pm and 9:00pm will guarantee a shorter waiting period, as lines are far less saturated at those times of day.
| Waiting time | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday |
|---|---|---|---|---|---|---|
| 8:00am-12:30pm | Very high | Medium | Medium | Medium | Low | Medium |
| 12:30pm-2:00pm | Medium | Low | Low | Low | Low | Low |
| 2:00pm-6:00pm | Very high | Medium | Medium | Medium | Low | Low |
| 6:00pm-9:00pm | Medium | Low | Low | Low | Low | Low |
To get help with your subscription to gas or electricity from a Selectra advisor, call Selectra at 01 86 26 53 46 for free.
Ad - Selectra is not EDF's partner
Other ways to get in touch with the EDF Customer Service
There are other ways to contact EDF aside from over the phone. Indeed, a postal address as well as several digital tools are at your disposal, too.
How to write to EDF France?
If you would rather contact EDF via post, here is the address to which to send your letter:
EDF Service Clients
TSA 21941
62978 ARRAS CEDEX 9
FRANCE
How to contact EDF France online?
You may also receive assistance from EDF online, through social media or on the EDF website. The general email address is [email protected]. If you want to write an email in English, you may send it to [email protected].
How to get support on the EDF website?
You will find a lot of information on the EDF website, both in the articles posted and in the Frequently Asked Questions Section (“Aide en Ligne”), where you can type your question directly.
You can also download the free EDF&Moi app on your smartphone or tablet, which will help you find information about your bills, manage your energy consumption, terminate your contract...
