EDF contact channels at a glance
EDF can be reached by phone, online or by post. The phone lines below cover the main situations; note that 3404 and the automated services answer in French, so for help in English you will want the dedicated English helpline.
| Your query | Number | Availability |
|---|---|---|
| Residential customer service | 3404 (+33 9 69 36 63 83 from abroad) | Mon–Sat, 8am–8pm |
| English-speaking helpline | +33 9 69 36 63 83 | Business hours, Mon–Fri |
| Business (EDF pro) | 3022 | Mon–Fri, 8am–5:30pm |
| Meter readings & payments | EDF&Moi app or online account | 24/7 self-service |
| By post | EDF Service Clients, TSA 21941, 62978 Arras Cedex 9 | — |
Source: EDF. Numbers and hours may change, check edf.fr for the latest.
Contacting EDF when moving to France
If you are relocating to France and need to set up electricity with EDF, call 3404 from within France (Mon–Sat, 8am–8pm), or use the English helpline on +33 9 69 36 63 83. EDF will ask for details about your new home and set up the contract. It is best to start the process one to two weeks before your move-in date.
Ad — Selectra is not an EDF partner.
Getting help with an EDF contract
For most contract questions you call 3404, but the right step depends on your situation, especially when ending a contract.
Terminating an EDF contract
There are two situations, and they are handled differently:
- Switching supplier without moving: you do not need to contact EDF at all. Sign up with your new provider and they handle the cancellation. If you are unsure which contract to pick, a Selectra advisor can compare them in English on 01 86 26 53 46;
- Moving house: you must tell EDF yourself. Call 3404 (Mon–Sat, 8am–8pm) or use your online account to report the move and request cancellation.
Bills, meter readings and business contracts
To submit a meter reading or pay a bill, the simplest route is the EDF&Moi app or your online account, available around the clock. To understand your bill or ask about EDF's offers, call 3404 (or +33 9 69 36 63 83 in English). Businesses are served on a dedicated EDF pro line, 3022, open Monday to Friday from 8am to 5:30pm.
The best time to call EDF
To avoid long waits, steer clear of Monday mornings and afternoons, when lines are busiest. Calling Tuesday to Saturday, or during the lunch window (12:30pm–2pm) and evening (6pm–9pm), gets you through faster. The grid below shows average call volume by slot.
| Time slot | Mon | Tue | Wed | Thu | Fri | Sat |
|---|---|---|---|---|---|---|
| 8:00am–12:30pm | High | Medium | Medium | Medium | Low | Medium |
| 12:30pm–2:00pm | Medium | Low | Low | Low | Low | Low |
| 2:00pm–6:00pm | High | Medium | Medium | Medium | Low | Low |
| 6:00pm–9:00pm | Medium | Low | Low | Low | Low | Low |
Indicative call volume. Source: Selectra.
Other ways to contact EDF
Beyond the phone, EDF offers digital channels and a postal address. To manage your contract, view bills or track consumption, use the EDF&Moi app or your online account. The EDF website also has a detailed help section ("Aide en ligne") where you can type your question directly.
If you prefer to write, send your letter to: EDF Service Clients, TSA 21941, 62978 Arras Cedex 9, France.
More about EDF
Once you have reached the right department, these guides cover the situations EDF customers ask about most.
EDF offers & prices
The regulated tariff, market offers and how they compare, in English. →
Moving home with EDF
How to transfer or set up your contract when you move. →
Opening your meter
The activation fee, timing and what to expect from Enedis. →
Complaints & mediation
How to escalate a dispute with EDF and reach the mediator. →
Frequently asked questions
For residential customers, EDF's main number is 3404 (free from a landline), open Monday to Saturday, 8am to 8pm. Businesses call 3022 (Monday to Friday, 8am to 5:30pm). For service in English, EDF runs a dedicated helpline on +33 9 69 36 63 83.
Yes. EDF offers a dedicated English line on +33 9 69 36 63 83 for international customers setting up or managing a contract. The standard 3404 number and the automated services are in French only.
If you are switching supplier without moving, you do nothing, your new provider handles the cancellation. If you are moving home, you must tell EDF yourself on 3404 or through your online account, giving your move-out date and a final meter reading.
No. Selectra is an independent service, not an EDF partner. Its English-speaking advisors can compare EDF's offers against other suppliers free of charge and help you set up a contract, but calling Selectra is an alternative to contacting EDF directly, not the official EDF line.
