Whether it is to deal with a house move, terminate a contract, register a meter reading… There are many reasons to need to ring the EDF Customer Service. The provider has several dedicated helplines, to answer any query over the phone, free of charge. The following guide with help you understand which is the right number to ring to answer each specific request, as well when is the best time to contact EDF in France and other ways to contact the energy supplier.
- How to contact EDF when moving to France
- How to get help with an EDF contract
- How to contact EDF as a professional
- How to contact EDF France from abroad
- The best time to ring the EDF Helpline
- Other ways to get in touch with the EDF Customer Service
How to contact EDF when moving to France
One important reason to contact the EDF phone number is when moving house. To ensure a smooth transition between an old and a new electricity contract, or to set up your electricity if you are are moving to France, below are the steps you will need to complete.
Keep in mind that, in order to open the electricity meter in your new home, there is a fee to pay, which will be taken from the first electricity bill and then transferred to ENEDIS. The prices set by ENEDIS and are the same regardless of your chosen French energy supplier.
They will only vary depending on the delay of intervention (the quicker the intervention, the higher the price) and whether the house is new or not (the fee will be higher if the house has just been built). You need to pay this fee and subscribe to a new contract whether or not a technician intervenes, and even if the power is not cut.
How to contact EDF before moving out
Before you leave the home you are moving out of, the first thing to do is to need to notify EDF and contact their Helpline to terminate your previous contract.
The number to ring is +339 69 32 15 15, that can be reached from Monday to Friday between 8:00am and 8:00pm (GMT+1).
This is a mandatory procedure, whether or not you decide that you will keep EDF as your supplier in your new home.
How to subscribe to a new energy contract in my new home
The EDF number to call to sign up to a new contract is 3004.
This said, before you subscribe to a new electricity contract, you can also get in touch with one of our Selectra advisors, who speak English and will be able to guide you and recommend the electricity contract best suited to you and your new home. Our Selectra partners, both gas and electricity suppliers, may offer you a cheaper and more adequate energy deal than you could have had with EDF. Just call 09 87 67 37 93, or ask for a free callback (non-surcharged call). Our English-speaking advisors will be there to guide you and answer your questions. Make sure you contact us at least 2 weeks before moving into your new home.
To avoid being out of electricity when you arrive to your new house, make sure to start the process of subscribing to a new contract 15 days before the move.
How to get help with an EDF contract
If you need help understanding your contract or terminating it, if you need to pay a bill or register a meter reading, below are the different numbers you may need to call.
How to terminate an EDF contract
Who to contact to change energy supplier
If you wish to terminate your contract with EDF, you can get in touch with a Selectra advisor who will assist you in this procedure, free of charge. The advisor will help you determine which one of our energy supplier partners and which contract could be better suited to your needs, at a better price. They will deal with the EDF contract termination for you. Just call 09 87 67 37 93 for free, or ask for a free callback. Our advisors will be there to answer your questions, both in French and English. Announcement
Also note that there is no need to contact EDF yourself if you are changing your supplier, as your new energy provider will sort this out for you:
If you are leaving France, then you will need to call EDF directly in order to terminate your contract before you go abroad. The number to call is 09 69 32 15 15.
Documents needed to terminate a contract
During this termination procedure, you may want to ensure you have the following documents at hand before you ring:
- your latest EDF bill
- your meter’s PDL, to help identify your meter (visible on any EDF bill)
- your current meter reading
- your full home address
- your bank account details (RIB) if you want to opt for direct debit for your next contract.
EDF is not your only energy option!
In France, there are around 30 energy providers. EDF is the main one, but also one applying the regulated rates. To subscribe to another gas or electricity supplier which applies rates below the regulated ones, contact an English-speaking Selectra advisor at 01 86 26 53 46, or ask for free callback. Selectra is an Internet and energy comparison service that helps you find competitive offers with our partner suppliers. Find out more Announcement
How to contact EDF to register a meter reading or pay a bill
To register a meter reading or pay a bill over the phone, the number to call is +338 00 12 33 33. This is an automated helpline and is free to call. Note that the automated instructions are given in French. If you prefer, you can alternatively complete these processes directly on your smartphone, via the EDF&Moi app.
How to contact EDF for general questions about bills or offers
For general queries about bills (understanding your energy consumption, payment methods, dispute over the amount charged…) or to find out more about the EDF offers, the number to call is +339 69 32 15 15.
How to get support from EDF France in English
It is important to note that the numbers above will direct you to a French-speaking advisor or to French automated instructions. If you prefer to reach the EDF English speaking customer service you need to dial +339 69 36 63 83.
How to contact EDF as a professional
There is a EDF contact number dedicated to professionals, for both EDF Pro and EDF Entreprise clients. Note that these helplines will only be available in French.
How to contact EDF Pro
To contact EDF Pro (for small businesses), dial +338 10 33 37 76. You may join this number at any time from Monday to Friday between 8:30am and 6pm (GMT+1).
How to contact EDF Entreprise
To contact EDF Entreprise, (for other businesses), dial +338 20 82 13 33. Alternatively, you may contact the EDF Customer Service dedicated to your region, as detailed below
|Region||Professionals and small businesses||Multi-site businesses and sites connected to high voltage lines|
|East||+33 810 333 378||+33 812 041 521|
|Centre||+33 810 333 432||+33 812 041 537|
|Paris Area||+33 810 333 433||+33 812 041 592|
|South||+33 810 333 633||+33 812 041 583|
|North East||+33 810 333 668||+33 812 041 559|
|West||+33 810 333 683||+33 812 041 535|
|Rhône-Alpes Auvergne||+33 810 333 722||+33 812 041 569|
|South East||+33 810 333 786||+33 812 041 533|
How to contact EDF France from abroad
If you are ringing the EDF Customer Service from abroad, there is a dedicated phone number you will need to call: +339 69 36 63 83, available Monday to Saturday from 8:00am to 9:00pm (GMT+1) Note that this call may be subject to additional international charges.
The best time to ring the EDF Helpline
To avoid being put on hold for long periods of time when ringing EDF, we recommend not to call the EDF Customer Service on Mondays, particularly between 8:00am and 12:30pm, and between 2:00pm and 6:00pm.
As shown in the chart below, calling on another day (Tuesday to Saturday), between 12:30pm and 2:00pm or between 6:00pm and 9:00pm will guarantee a shorter waiting period, as lines are far less saturated at those times of day.
To get help with your subscription to gas or electricity from a Selectra advisor, call 01 86 26 53 46 for free, or get a free callback. Selectra is an Internet and energy comparison service that helps you find competitive offers with our partner suppliers. Find out more Announcement
Other ways to get in touch with the EDF Customer Service
There are other ways to contact EDF aside from over the phone. Indeed, a postal address as well as well as several digital tools are at your disposal, too.
How to write to EDF France
If you would rather contact EDF via post, here is the address to which send your letter:
EDF Service Clients
62978 ARRAS CEDEX 9
How to contact EDF France online
You may also receive assistance from EDF online, through social media or on the EDF website. Note, however, that there is currently no EDF Customer Service email address.
How to contact EDF on social media
How to get support on the EDF website
You will find a lot of information on the EDF website, both in the articles posted and in the Frequently Asked Questions Section (“Aide en Ligne”), where you can type your question directly.
You can also download the free EDF&Moi app on your smartphone or tablet, which will help you find information about your bills, manage your energy consumption, terminate your contract...