Engie telephone numbers
Engie's main number for general enquiries is 09 73 76 46 78, but several dedicated lines exist depending on your situation.
| Your query | Number | Availability |
|---|---|---|
| Moving home & general enquiries | 09 69 36 05 73 | Mon–Sat 8am–9pm, Sun 10am–5pm |
| An issue with your bills | 09 69 32 19 53 | Mon–Sat 8am–8pm |
| Calling from abroad | +33 2 38 52 85 70 | Mon–Sat 8am–8pm |
Source: Engie. Numbers and hours may change, check engie.fr for the latest.
Subscribing to an Engie contract
To sign up with Engie you have two options: call an English-speaking Selectra advisor, who will guide you and set everything up, or contact Engie directly on 09 69 36 05 73 (or sign up on the Engie website if you already know which contract you want). Before calling, have your full address and your bank details ready if you want to pay by direct debit.
Ad — Selectra is a partner of Engie.
Boiler maintenance and home services
Beyond energy supply, Engie offers home services such as boiler maintenance, repairs and installations, each with its own line.
| Service | Number | Availability |
|---|---|---|
| Boiler service advisor | 09 77 42 24 70 | Mon–Fri 9am–6pm |
| Heat pump advisor | 09 77 42 24 71 | Mon–Fri 9am–6pm |
| Air conditioning advisor | 09 77 42 24 69 | Mon–Fri 9am–6pm |
Source: Engie.
Gas emergency
The best time to call Engie
The Engie helpline is busiest on Monday mornings and afternoons. To avoid long waits, call Tuesday to Friday, or use the lunch (12:30pm–2pm) and evening (6pm–9pm) windows. The grid below shows average call volume by slot.
| Time slot | Mon | Tue | Wed | Thu | Fri | Sat |
|---|---|---|---|---|---|---|
| 8:00am–12:30pm | High | Medium | Medium | Medium | Low | Medium |
| 12:30pm–2:00pm | Medium | Low | Low | Low | Low | Medium |
| 2:00pm–6:00pm | High | Medium | Medium | Medium | Low | Low |
| 6:00pm–9:00pm | Medium | Low | Low | Low | Low | Low |
Indicative call volume. Source: Selectra.
Online, post and disputes
If you would rather not call, Engie offers several other channels. Online, you can use your Engie client space (Espace Client) to manage your contract and bills, fill in the contact form on the Engie website, or browse the dedicated English section (click "Foreign" on engie.fr).
Customer service by post
Service Clients Engie
TSA 92104
76934 Rouen Cedex 09
For a dispute (mediation)
Engie — Courrier du Médiateur
TSA 27601
59973 Tourcoing Cedex
If Engie's reply to a complaint is unsatisfactory, you have two months to escalate the dispute to the Médiateur National de l'Énergie, the independent authority that mediates between suppliers and their customers, at: Médiateur National de l'Énergie, Libre Réponse n°59252, 75443 Paris Cedex 9.
More about Engie
Beyond contacting customer service, these guides cover the tools and services Engie customers use most.
Engie offers & English guide
Engie's electricity and gas offers explained in English. →
Engie online account
Manage your contract, bills and meter readings online. →
The Engie app
Track consumption and manage your account on mobile. →
Boiler maintenance
Engie's boiler servicing contracts and what they cover. →
Frequently asked questions
Engie's general number is 09 73 76 46 78, open Monday to Saturday 8am to 8pm and Sunday 10am to 5pm. For moving home and new contracts, call 09 69 36 05 73; for a billing issue, 09 69 32 19 53. From abroad, dial +33 2 38 52 85 70.
You can call a Selectra advisor on 09 74 59 44 32 (Mon–Fri 8:30am–8pm, Sat 9:30am–6pm), who will guide you through the process in English. Engie is one of Selectra's partner suppliers. Alternatively, contact Engie directly on 09 69 36 05 73 or sign up on the Engie website.
For any gas emergency, such as a leak or a meter problem, call GRDF on 0800 47 33 33, available 24/7 and free from a landline. GRDF operates the gas network and is the only body able to intervene; do not call your supplier for emergencies.
Write first to Engie's mediation service (Courrier du Médiateur, TSA 27601, 59973 Tourcoing Cedex). If the reply is unsatisfactory, you have two months to escalate to the Médiateur National de l'Énergie, the independent authority that mediates disputes between suppliers and customers.
