Engie Contact: Customer Service & Phone Numbers

You can reach Engie’s customer service by calling 09 73 76 46 78 from within France. The line is open Monday to Saturday, 8am to 8pm, and Sunday, 10am to 5pm. If you're calling from abroad, dial +33 2 38 52 85 70 (additional charges may apply). The international line is available Monday to Friday, 8am to 8pm.
Engie telephone numbers
The Engie phone number for general enquiries is 09 73 76 46 78. However, there are several dedicated helplines according to your needs and situation:
The query concerns: | Engie Phone Number | Availability |
---|---|---|
Moving home and general enquiries | 09 69 36 05 73 | Monday to Saturday: 8am-9pm, Sunday: 10am-5pm. |
An issue with your Engie bills | 09 69 32 19 53 | Monday to Saturday: 8am-8pm |
If you are calling Engie from abroad | +33 2 38 52 85 70 | Monday to Saturday: 8am-8pm |
Phone number to subscribe to an Engie contract

If you wish to sign up to an energy contract with Engie, you have two options:
- Call Selectra at 09 74 59 44 32 (non-surcharged number, available Monday to Friday from 8.30am to 8pm, Saturdays from 9.30am to 6pm). A Selectra advisor will guide you through the process and help you choose the right contract. Engie is one of Selectra’s partner suppliers.
- Or contact Engie directly by calling 09 69 36 05 73. If you already know which contract to sign up for, you can also do the process online, on the Engie website.
Before calling, make sure to have the following information at hand:
- your full address
- your banking details, if you wish to pay your bills via direct debit
Engie contact numbers for boiler maintenance and home services
In addition to energy supply, Engie also offers a range of services for your home, including boiler maintenance, repairs, and other energy-related installations. Dedicated phone numbers are available to reach the right team directly. Here’s how to contact the relevant departments:
The query concerns: | Engie Phone Number | Availability |
---|---|---|
Boiler service advisor | 09 77 42 24 70 | Monday to Friday: 9am-6pm |
Heat pump advisor | 09 77 42 24 71 | Monday to Friday: 9am-6pm |
Air conditioning advisor | 09 77 42 24 69 | Monday to Friday: 9am-6pm |
Engie contact number for gas emergency
In the case of a gas emergency, you should directly contact GRDF, the French gas network. It is the only authority that is able to intervene in case of gas leaks or gas meter issues. The GRDF emergency number is 0800 47 33 33, available 24/7 and free to call from a landline.
The best times to contact the Engie English Helpline
The Engie Helpline is available from Monday to Friday, but you should carefully choose the time of day and week to make your call if you want to avoid long waiting times. Below is a summary of the average affluence day by day, in order to avoid being put on hold:
Time slot | Monday | Tuesday | Wednesday | Thursday | Friday | Saturday |
---|---|---|---|---|---|---|
8am-12.30pm | High | Medium | Medium | Medium | Low | Medium |
12.30pm-2pm | Medium | Low | Low | Low | Low | Medium |
2pm-6pm | High | Medium | Medium | Medium | Low | Low |
6pm-9pm | Medium | Low | Low | Low | Low | Low |
Need help setting up your utilities in France?
Contact Selectra at 01 86 26 53 46. An English-speaking advisor will help you choose a supplier and set up your energy and other utility contracts for free, to help your move to France be stress-free.
Engie is Selectra's partner.
Other ways to get in touch with the Engie Support Team
If you aren't able to contact Engie over the phone, or feel more comfortable communicating by other means, the provider also offers support online and by mail.
Contacting the Engie Customer Service online

Want to contact Engie on the Internet? Here are your options:
- Engie client space (Espace Client): log into your personal account on Engie’s website to manage your contract, view bills, or submit a request.
- Online contact form: fill out the form on Engie’s official website to get assistance by email.
- Engie website: foreign residents can access a specific English section on Engie’s website, providing key information and guidance for setting up or managing an energy contract in France. Simply head to Engie's website and click "Foreign".
Contacting the Engie Customer Service by mail
If you prefer to get in touch with Engie by mail for a customer service-related query, simply send your letter to the following postal address:
SERVICE CLIENTS ENGIE
TSA 92104
76934 ROUEN CEDEX 09
If, on the other hand, you are looking to contact the Engie HQ, send your mail off here:
Siège social Engie
Faubourg de l'Arche, 1 Place Samuel de Champlain,
92930 Paris La défense, France
How to contact Engie in the case of a dispute?
Should you encounter a dispute with your energy provider, the first step is to send off your letter to:
ENGIE
COURRIER DU MÉDIATEUR
TSA 27601
59973 TOURCOING CEDEX

If this isn't sufficient to resolve the dispute, you will have to escalate it to the Médiateur National de l’Energie, an external, high instance authority which mediates conflicts between energy suppliers and their clients.
You have 2 months following your initial complaint to Engie, if the response you get in unsatisfactory, to get in contact with them. To contact this Mediator, write your letter and send it off to:
MÉDIATEUR NATIONAL DE L'ÉNERGIE
LIBRE RÉPONSE n°59252
75443 Paris CEDEX 9