Engie in France: Offers, Tariffs and Contact in 2024

Formerly known as GDF Suez, Engie is a French historical gas provider, and is still the biggest provider of gas in the country today. This guide goes into detail about the offers and tariffs Engie has to offer, as well as how to sign up to an energy contract or how to get in touch with the supplier.

The Engie Offers

Engie provides some other, competitive offers for both gas and electricity.

Great news: in 2019, Engie's electricity offers are all fuelled by green energy. The provider sources this renewable electricity from its very own French hydroelectric plants.

The Engie Fixed Price Plans for Electricity Gas

Another option offered by Engie is the fixed price plan for gas or electricity. 

Be aware that Engie will typically reconduct your contract for another year when the contract reaches the initial expiry date - but don't worry, you'll get notified well ahead of time of the expiration.

^*Tableau mis à jour quotidiennement. Prix affichés pour une consommation d'électricité de5500kWh (6kVA en option base) àNantes.

^*Tableau mis à jour quotidiennement. Prix affichés pour une consommation de12000kWh àNantes.

Want to make extra savings on your energy bills? Engie's Ma Conso (ex-Cap EcoConso) service can do just that. It comes in the form of an app, connected to your meter, which will help you track your consumption and get monthly summaries of your activity by email.

The Engie online offer: Happ-e

Engie has created a low-cost, online-olny offer for electricity, known as Happ-e.

^*Tableau mis à jour quotidiennement. Prix affichés pour une consommation d'électricité de5500kWh (6kVA en option base) àNantes.

^*Tableau mis à jour quotidiennement. Prix affichés pour une consommation de12000kWh àNantes.

The Engie Plans for Smart Meters

If you own a smart meter, called "Linky" in France, you will be eligible to the Engie Heures pleines / Heures creuses offer (a peak/off-peak system), which comes with 30% off the electricity your consume during evenings or weekends (a plan called Elec Weekend). The plan comes with a 2 year contract, even though you can still cancel it whenever you wish.

How to Contact the Engie Customer Service

You may, at one point or another, need to contact Engie. If so, below is how to do so.

Engie English-Speaking Customer Service

Good news: Engie provides online content in English, and this can be a first way of getting answers to basic questions. However, the provider does not have an English-speaking helpline.

If you would rather formulate a written query, you also have the option to submit your question via the Engie contact form.

You can find out more about the ways to contact Engie in France in this other, detailed article.

Other Contact Information for Engie

Engie's customer helpline is 09 69 39 99 93 - just bare in mind that it may only be able to provide you help in French. You can reach the centre between Monday and Friday 9am-8pm and on Saturday 9am-1pm.

Setting up an Energy Account with Engie

Have you just moved to France? If so, a top priority of yours will probably be to set up a gas or electricity contract, in your name. To do so, you can either opt for an Engie contract with the RT, or you can otherwise go for a cheaper, competitive contract with an alternate provider.

It's advisable to check out all the offers on the French market before settling for one - to do so, you can use this energy provider comparison tool to find the plan right for you.

To subscribe to Engie, get in touch with them, making sure you have the following documents and info at hand to activate your account:

1. Your contact details - full name, e-mail address and phone number (French if possible)
2. Your full address (address of the place you need electricity in)
3. If possible and applicable, the previous occupant's name
4. If you want to pay by direct debit: your banking details (IBAN and BIC, also known as "RIB" in France)

How to Cancel a Plan With Engie

As explained above, in France you can cancel an energy plan at any time free of charge, as providers are forbidden to apply fees for early cancellation. This make the process of switching providers safe and simple, and what's more you don't even need to notify your current supplier of your decision to switch to another, as your new provider of choice will do that for you, and end your contract.

You have the option of terminating your Engie plan either over the phone, via your online Engie account, or via mail (send it with signed for, or in French "lettre recommandée avec avis de reception").

You will be asked to give the following info during you call to Engie:

• Your name and contact details (email address, phone number, new address)
• Your Engie gas or electricity account number
• The date you have chosen to terminate your contract (typically your moving-out date)